Last updated: 8/11/16

 

About these terms

These terms apply to all work done by Scayle Digital, “we” and “us”, for you, “the client”. They apply to every quote and project unless we agree something different in writing.

 

Quotes and scope

• Each quote shows the work included, the price and the expected timeline. Quotes are valid for 30 days.
• Anything outside the agreed scope is extra work. We’ll tell you the cost before we start it.
• Timelines depend on you sending content and feedback on time. Delays on your side move the dates.

 

Payment

• A deposit of 50%] is due before we start. The rest is due [at milestones / on completion].
• Invoices are due within 30 days.
• If an invoice is late, we may pause work, and we may charge interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998 (or a rate agreed in your quote).
• Deposits are non-refundable/refundable only if we haven’t started work.

 

What we need from you

• Text, images, logos and other content you want used, and the legal right to use them.
• Timely feedback and approval at each stage.
• Access to the accounts we need, such as your domain, hosting, Shopify and Klaviyo. You should own these accounts.

 

Changes and revisions

Each project includes 2 rounds of revisions at each stage. More rounds, or changes after sign-off, may be charged.

 

Ownership

• Once your final payment clears, you own the final design, content and files we made for you.
• Until then, we keep ownership and you can’t use the work live.
• Third-party items, such as themes, plugins, stock images and fonts, stay under their own licences.
• We keep the right to reuse our general methods, tools and know-how.

 

Portfolio

We may show the finished work, and describe the project, in our portfolio and marketing. Tell us in writing before launch if you’d prefer us not to.

 

Third-party tools

We build on tools such as Shopify, WordPress, WooCommerce and Klaviyo. These are run by other companies, have their own terms and prices, and may change. We aren’t responsible for outages or changes outside our control.

 

Hosting, care plans and support

• Free support after launch lasts 30 days and covers fixes to the work we delivered.
• After that, ongoing support, hosting and updates are covered by a care plan.
• Standard support hours are Mon to Fri, 9am to 5pm. Support outside these hours is charged separately unless you have an out-of-hours plan.
• Care plans renew monthly / yearly and can be cancelled with 30 days’ notice.

 

Email marketing

• You must only send emails to people who have agreed to receive them, and every email must include an unsubscribe link.
• You’re responsible for the lists you give us and for following UK data protection and marketing rules. We’ll build and send in line with those rules, but we can’t check where your contacts came from.
• We can’t promise specific results, such as open rates, sales or revenue. Results depend on your list, offers and market.

 

Data protection

Both of us will follow UK data protection law. Where we handle personal data for you, we’ll do so under a data processing agreement. See our Privacy Policy for how we handle data about you.

 

Cancelling a project

• If you cancel, you pay for all work done up to that point, plus any costs we’ve already committed to.
• We may cancel if you don’t pay, don’t respond for 30 days, or break these terms.

 

Our responsibility

• We’ll do the work with reasonable skill and care.
• We aren’t liable for loss of profit, revenue, data or business, or for indirect losses.
• Our total liability for any project is limited to the fees you paid us for that project in the 12 months before the claim.
• Nothing in these terms limits liability that can’t be limited by law, such as for death or personal injury from negligence, or for fraud.

 

Confidentiality

We’ll keep your private business information confidential, and we ask the same of you.

 

Changes to these terms

We may update these terms for new work. The version in your signed quote applies to that project.

 

Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute.