Last updated: 8/11/26

Who we are

Scayle Digital FZ  is a digital marketing agency based in UK. For this policy, we are the “data controller” for the information you give us on this website. You can contact us at hello@scayle.co.uk

What we collect

• When you contact us: your name, email, phone or WhatsApp number, business name and what you tell us about your project.
• When you book a call or send a support ticket: the details you enter, plus links and screenshots you upload.
• When you sign up to our emails: your name and email address.
• When you visit this site: your IP address, device and browser, pages viewed and how you found us, through cookies and similar tools.
• When you become a client: billing details and the information needed to deliver the work.

We don’t collect card details. Payments are handled by Stripe.

Why we use it, and our legal basis

• To reply to enquiries and quote for work, because you asked us to, or to take steps before a contract.
• To deliver and support our services, to carry out our contract with you.
• To send invoices and keep records, to meet our legal duties.
• To send marketing emails, with your consent. You can withdraw it at any time.
• To improve our website and services, for our legitimate interests, or with your consent where the law requires it.

Who we share it with

We only share data with people who help us run the business, and only what they need:

• Email and automation: Klaviyo.
• Website hosting and forms: WordPress
• Booking and calls: Calendly.
• Payments and accounting: Stripe.
• Professional advisers, such as accountants and lawyers.

We never sell your data.

Transfers outside the UK

Some of these providers store data outside the UK. When they do, we make sure there are proper protections in place, such as the UK’s approved safeguards or an adequacy decision.

How long we keep it

• Enquiries that don’t lead to work: 12 months
• Client records and invoices: 6 years, as required for tax and legal purposes.
• Marketing subscribers: until you unsubscribe.
• Support tickets: 2 years.

Cookies

We use cookies and similar tools to run this site and, with your consent, to understand how it’s used and to support marketing. You can accept, reject or change your choices in the cookie banner at any time. See our Cookie Policy for details.

Your rights

You can ask us to:

• Give you a copy of your data.
• Correct anything that’s wrong.
• Delete your data, where the law allows.
• Limit or object to how we use it.
• Move your data to another provider.
• Stop sending you marketing, which you can also do with the unsubscribe link in any email.

To use these rights, email hello@scayle.co.uk 

We aim to reply within one month.

Information we handle for clients

When we work on a client’s website or email account, we may handle their customers’ data, such as sign-ups and orders. In that case the client decides how the data is used and we act as their processor, under a data processing agreement. If you’re a customer of one of our clients, please contact them about your data.

Keeping your data safe
We use sensible security measures, including secure hosting, access controls and two-factor sign-in where we can. No system is perfectly secure, but we take care to protect your data.

Complaints

If you’re unhappy with how we’ve handled your data, please tell us first at hello@scayle.co.uk and we’ll try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.